Samsung Ice Maker Not Working

Your Samsung refrigerator is not producing any ice at all. Or, you can see ice cubes in the tray, but they are not being dispensed. Whichever situation you're in right now, it's possible that the problem can be fixed without much complications. 

Samsung ice maker malfunctioning.

Here are common issues and their easy solution for the Samsung Ice maker, which is not functioning as intended. 

Why is Ice Maker Not Working? 

Ice makers don’t function or make ice for a wide variety of causes, including minor adjustments to complex mechanical problems. Here are the most common causes and their potential solution. 

Frost Buildup

Oftentimes, many ice maker mechanisms, such as the ice box, can form condensation and excessive frost, especially when someone uses an ice maker every so often. This buildup of frost can prevent the ice cube or crust from being released. So, what will you do to address this?

Inspect the ice maker and pay special attention to the ice box for any signs of excessive frost buildup. If you find any chunks of ice accumulation, defrost them or break down that ice completely. You can also use a hair dryer’s help to speed up defrosting. After you’ve cleared those messes, your ice maker should work just fine.

Defrosting can take a lot of time, even after using a hair dryer. In that case,  make sure you have disconnected the Samsung refrigerator from the power source before defrosting.

If the problem persists, you can further remove the ice maker parts and motors by unscrewing and disconnecting the wires. After removing them, thoroughly examine the parts for any visible ice blocks. 

You can also defrost them in the same process using the hair dryer. After dethrawing those ice blocks, put all the parts, including the motor, back on. Then plug your refrigerator. Hopefully, your problem will be fixed.

Some refrigerators have a frost-free system that prevents excessive ice buildup. If this system malfunctions, it can lead to ice accumulation. In such a case, you may need to contact a professional technician for repair.

Clogged or Faulty Water Valve

The water inlet valve basically functions as a gateway for the water supply to the ice maker. When the ice maker needs water, the inlet valve opens to enter the water from the supply line to the ice maker. You should check if the water valve is on and the water hose is not twisted. If both are fine, then this is not the root cause of the problem.

However, the water inlet valve is sometimes clogged by small particles and minerals of water, such as sediment, calcium, and magnesium. As a result, it can lead to issues such as low water flow, no ice production, or no ice dispensing.

Blocked Filter

Some refrigerators are equipped with water filters in the grille at the base of the fridge. It can disrupt the proper water supply and diminish the flow needed to create ice. And most of the filter has a lifespan of a couple of months. 

Replacing the water filter is not something hard nut to crack. You can take help from the user manual to do it. 

Blocked Ice Dispensing Chute

When you see that there is ice on the ice box but the machine is not dispensing it, then the ice might be stuck in the dispensing chute. You need to unclog or defrost the dispensing chute to make the ice dispensing function work. But how do you do it?

Well, it is also very simple. First, turn off the ice maker and empty the ice bin to have better and more convenient access to the chute. With a clear view of the chute, inspect any blockage caused by condensation. 

Gently pour lukewarm water into the chute to help melt any ice or frost. Besides, you can use a blunt end steel or spoon handle to break apart the ice. However, you can let the chute defrost naturally over time. Turn off the ice maker and open the freezer door to allow warm air to circulate and melt the ice.

Once you’ve cleared the blockage and cleaned the chute, turn the ice maker back on and test the ice dispensing function. Make sure ice is dispensing smoothly and without any obstructions.

Improper Temperature Setting

If your refrigerator’s temperature setting is adjusted to a higher temperature than necessary for ice, this could be a potential cause for your ice maker’s malfunction. The recommended temperature for a properly functioning ice maker is just between  0 and 5 degrees Fahrenheit (-18 to -15 degrees Celsius). If the temperature of your refrigerator is set above 10 degrees F (-12 C), it may not produce any ice. 

So, check if the temperature is within the recommended range for the ice maker to function correctly or not. If the temperature is not within the correct range, adjust the temperature setting to fall within the appropriate range. After making adjustments, the ice maker might take several hours or even up to 24 hours to resume normal ice production.

Water Pressure 

The water pressure of the source is also important for the ice maker to function properly. Water pressure is the force that pushes water into the refrigerator’s ice maker to create ice cubes. So, insufficient water pressure can result in challenges related to ice production. 

However, it’s important to note that water pressure concerns are not directly associated with the refrigerator itself; they are regulated at the water source. To deal with the problem, you should first check whether the valve is fully open or not. If it’s not fully open, adjusting it to fully open might increase the water pressure.

If the issue persists despite previous attempts, you can address it by making adjustments to the water pressure. The required water pressure for the ice maker is 20 psi. 

Another worth considering aspect is the Reverse Osmosis System, designed to filter water and could potentially contribute to low water pressure. If you use such a system, it’s advisable to seek the assistance of a plumber for a thorough inspection in resolving the matter.

Check that the Ice Maker is Switched On

In the case of most Samsung models, you’ll find Ice On and Off icons displayed on the screen. If you accidentally turn this feature Off, it won’t make any ice. So, double-check the display panel of your Samsung refrigerator to ensure that the ice function is turned On and selected.

Ensure Proper Water Line Connection

Some Samsung freezer models are designed with the dual water line setup. For example, within models like the RS27T and RS22T, there are two distinct water lines—one for supplying water to the water dispenser and another for supplying water to the ice maker. But the problem is people get confused and mistakenly connect two separate water lines to the wrong points. 

If these two water lines are incorrectly connected to each other, the water intended for the ice maker might end up going to the water dispenser and vice versa. This can result in improper functioning of both the water dispenser and the ice maker. 

So, if you have one of these models, make sure each water line is connected to the appropriate inlet. Also, proper connection ensures that the water used for making ice goes to the ice maker, and the water used for drinking is dispensed from the water dispenser.

Restart the Freezer

Rooting or restarting the freezer sometimes resolves temporary glitches or errors causing the ice maker’s malfunction. To do it, you’ll need to unplug the refrigerator from the power source, wait for several minutes, and then plug it back into the outlet. 

When the freezer completes rebooting, its display panel shows an error code. Some error codes can be cleared by resetting the freezer. For others, you need to troubleshoot that specific problem.


Could My Refrigerator’s Temperature Settings Affect Ice Production?

Answer: Yes, it could. Wrong or unadvised temperature settings can have a bad effect on ice production. So, always double-check if the freezer temperature is set according to the manufacturer’s recommendations to ensure proper ice production.

What Makes an Ice Maker Work?

Answer: An ice maker works through a combination of a water supply, water valve, ice mold, thermostat, cooling system, heater, ejector mechanism, ice bin, and in some cases, a shut-off arm. A collaborative combination of this mechanism helps to freeze, release, and store ice cubes. It is basically a pretty complex process. 

Can I Use a Refrigerator Without the Ice Maker?

Answer: Yes, you can absolutely use a refrigerator without the ice maker. In some Samsung refrigerator models, an ice maker is optional, which you can install or remove. 

In some models, you may also have a built-in refrigerator. You can simply leave the ice maker components in place but not connect them to a water supply. Moreover, some refrigerators have a control panel option to turn off the ice maker.


An ice maker failing to produce ice on a hot, sunny day is frustrating. We often overlook seemingly minor factors like diminished water pressure, twisted water hoses, or elevated temperature settings. Yet, some causes take a long time to fix. 

But once you have read this article, it will be clear what you should be mindful about to avoid encountering such a situation. Even when you face it, you can tackle it very well.

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