Samsung Washer Error Code U6: Causes and Fixes

If you're here, chances are your Samsung washing machine is showing a U6 error code on its display. The U6 error comes from an unbalanced load, which leads to irregular movement during the wash or spin cycle.
Samsung washer, error code, u6.

You’ll be relieved to know that the most common causes of this error are quite simple to fix. Before you get too excited, sometimes the U6 error code can stem from a more complicated mechanical glitch. 

Nevertheless, we’ve covered everything here so you can benefit from the information, regardless of where the problem originates from.

What is a U6 Error Code in a Samsung Washer?

When Samsung’s washing machine experiences a problem with balancing the laundry load evenly throughout the drum, it will try to solve the problem by itself. Once it fails to do that, it will try to forcibly stop the cycle or the motion and turn it off immediately. Thereupon, it shows a U6 error code. 

U6 error code is a message to the users that there is instability or imbalanced load issues within the motion of the Samsung washer. 

In some cases, the machine doesn’t quite stop immediately. Instead, it adjusts its speed in an endeavor to rebalance the load and assess whether the imbalances persist. If the issue continues, the machine might refrain from increasing its speed.

Potential Cause of Samsung Washer U6 Error

There could be multiple causes for the U6 error code:

Firstly, and most commonly, when garments become twisted or tangled together, they create a concentrated load on a specific point within the washing machine.

Secondly, if the load is too light or fluffy in comparison to the machine’s capacity, such as when there are only a few clothing items in the drum, it can trigger an error.

Lastly, issues may arise if the load surpasses the machine’s recommended weight limit. Overloading the washing machine with too many items can lead to an unbalanced load, resulting in the U6 error message.

However, mechanical failures, such as the worn shock absorber or damaged suspension springs, may also trigger this error. Usually, U6 error stems from non-technical issues such as tangled garments or overloading the drum, which can quickly be resolved. But when the problem results from mechanical issues, it can be quite a headache. 

How to Identify and Resolve the U6 error?

Here are some ways to solve this U6 error of the Samsung Washer.

Disproportionate Distribution of Garments Load

Case 1: Uneven Distribution

When the error originates from uneven distribution of laundry loads, you can easily fix it by consistently dispersing them. Here is how you do it: 

First, figure out the cause of the unbalanced load. Is there any single heavy item causing imbalance or uneven distribution of weight? 

For example, a large bath towel or bed sheet inside the washing machine can be too heavy after being soaked. The heavy towel can shift to one side of the drum, creating a “heavy” spot. As the drum spins, this heavy spot can lead to uneven movement and cause the washing machine to vibrate excessively. The washing machine sensor then detects it and may stop the cycle or slow it down in an attempt to balance it. Upon failure, it displays a U6 error code. 


To prevent it, you should put heavy items with other similar-weight items. This way, the weight is distributed more evenly inside the drum, reducing the chances of imbalance and allowing the washing machine to operate smoothly and effectively.

Case 2: Loose Object 

Sometimes, a loose object moves around freely and quite fast inside the drum of the washing machine during the wash cycle. Therefore, bouncing around and causing the washing machine to shake or vibrate triggers the sensors to display a U6 error code. 


To address this problem, you should ensure that all items in the inner tub of the laundry are properly placed and secured.

Sometimes, laces and strings of many clothes can get stuck into the perforation of the washing machine drum. The Samsung washer can show a U6 display for the unbalanced load when it does. To prevent it from happening, you can unfasten or free the string and laces from tangling up. And to further ensure that it doesn’t happen, you can use a washing machine-safe bag. 

Case 3: Overload 

Washing machines are designed to operate with the right amount of load, neither too much nor too few. When you only add a little or too much apparel, the sensor detects an unbalanced load and displays a U6 error code. Moreover, all the washing machines have a maximum load limit. You only aim to keep the load under the weight threshold.  


The easy fix is to simply adjust the load inside the washer. If the drum is overloaded with items, lessen the weight by removing some clothes. When the root cause of the problem is the small number of items, try to include more items to balance it or add something heavy. That’s the way you can get the U6 error fixed. 

Using the Right Wash Cycle 

Selecting the appropriate wash cycle based on the soil level of your laundry is crucial in preventing the U6 error code. Soil level refers to the extent of dirt and stains on your clothes. By matching the soil level with the right cycle, the washing machine can adjust factors like agitation, water temperature, and wash duration to effectively clean clothes without causing imbalance issues, thus avoiding the U6 error.

Washer Leveling

If your washing machine isn’t sitting on a level surface, it might display a U6 error. To fix this, just make sure the washer is placed on a flat surface (simple enough, right?). You can check if it’s level by using a bubble level tool. Another way is to gently shake the washer while holding opposite corners. If it wobbles or moves too much, it’s not on a level surface.


Before you start fixing it, empty your washer and put it in the spot where you want it to stay. Focus on the front right leg and loosen the locking nut. Use a wrench or your hand to turn the leg clockwise to lower the washer or counterclockwise to raise it. Keep adjusting until the washer is level. Once it’s steady, tighten the locking nut.

Sometimes, the floor can be too slippery for the washer to stay in place. You might want to think about putting the washer on an anti-slip pad. This will stop the washer from moving or vibrating too much during its cycle.

Mechanical Causes and Fixes

These are some common issues that can be easily fixed. Here are some mechanical causes of the U6 error and how to deal with them.

Worn Shock Absorbers

A shock absorber is commonly seen in the front load washing machine and is used to control the movement during the spin cycle. Its one end is connected to the base frame and the other end to the outer tub. When the shock absorber is damaged or worn out, it can’t effectively dampen the shaking of the tub, and the machine detects an unbalanced load. As a result, the machine is likely to move or shake excessively and cause a loud noise. 

In another scenario, the shock absorber is secured to the outer tub using connecting brackets. If these fasteners become loose or cracked, the shock absorber loses its ability to manage vibration and noise effectively.


To access the shock absorber for troubleshooting, you will need to remove either the machine’s front panel or rear panel. However, before you start, you need to unplug the power source and lay the washing machine on its flank. 

After removing all the nuts and screws, you’ll be able to reach the shock absorber. If the main fixes (like securing the brackets or preventing oil leaks) don’t solve the issues, you can replace them with a new one.

Damaged Suspension Springs

The suspension springs reduce vibrations and stabilize the drum during the wash cycle. If these springs are damaged or worn out, it can lead to the U6 error code being displayed on the washer. You may need to replace the damaged suspension springs to fix this issue.


Before starting any repair work, make sure to unplug the washer from the power source to avoid any electrical hazards. Depending on the model of your Samsung washer, you may need to remove the top or rear panel to access the suspension springs. You can get help from the user manual or search online for specific instructions for your model.

When you finally have access to suspension springs, check for signs of damage such as breaks, cracks, or stretching. If any of the springs are damaged, they will need to be replaced.

Identify the correct replacement suspension springs for your Samsung washer. You can order genuine Samsung parts from authorized dealers or look for compatible aftermarket springs.

Damaged Dampening Straps

Dampening Straps play the same role as Shock Absorbers in reducing vibrations and stabilizing the washing machine. When dampening straps are damaged, it will cause the machine to be unstable and vibrate as well; therefore, the Samsung washer shows a U6 error code. 


To examine its condition, you need to remove the top or front panel of the Samsung washer. You can search the user manual to know the whole process. If they show any sign of damage or wear, you need to replace them. 

Driver Bearings Inspection

Driver bearings are crucial for maintaining the smooth rotation of the drum during the wash and spin cycles. If they are not functioning properly, the drum’s movement can become uneven and cause the washer to detect an unbalanced load, displaying the U6 error code.


Replacing or fixing driver bearings is a complex process. It requires special tools and expertise. If you suspect that driver bearings are contributing to the U6 error code, it’s advisable to let a trained professional handle it and potentially replace the bearings to ensure the proper functioning of the washing machine.

Faulty Snubber Ring

A worn or damaged snubber ring could potentially contribute to the washer detecting an unbalanced load. If the snubber ring is worn out, it may not effectively cushion the tub’s movement, leading to increased vibrations and instability during the spin cycle. This instability could trigger the U6 error code as the washer tries to address the unbalanced condition. 


The reinstallation process of the snubber ring involves the entire removal of the tub, which is quite complicated. So it’s better to consult a skilled professional for this job.

Loose Counterweight 

During the spin cycle, a counterweight, also known as a counterbalance weight, is used in washing machines to help balance the drum. It is typically made of concrete and is strategically positioned within the washer to offset the heavy load of the laundry and minimize vigorous shaking or movement. This is to stabilize the washing machine and ensure it remains steady and level during operation, especially when the drum is spinning at high speeds.

A loose or improperly secured counterweight could contribute to an unbalanced load condition. Suppose the counterweight is not securely attached or has become detached. In that case, it can lead to uneven weight distribution within the drum, causing the washer to detect an imbalance and trigger the U6 error code. 


If the counterweight is found to be loose, it should be securely fastened back into place to ensure that the washer operates smoothly and without errors. 


If you’ve come this far, you’ve likely gone through all the problems and their solutions, which might feel a bit overwhelming. We can break down the problems and solutions into two categories: practical and mechanical. 

Start by figuring out where the problem is coming from. If it’s due to an improper load and balance, you can easily solve it by following the instructions in this article. However, if the issue is mechanical, it’s best to have a professional mechanic take care of it. Dealing with mechanical problems can often be quite a hassle.

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